Disputes provides a convenient way to view and manage chargebacks, and dispute the ones you believe are not valid.

How it works:

• We notify you of new disputes by email.
• Dispute details include:
  • The due date.
  • What stage the dispute is in.
  • The Status and Action Required.
    • If you choose to dispute the chargeback, there will be links to attach supporting documents and provide your comments.
  • Transaction details and the amount being disputed.
• Track the status of All Disputes or filter to specifically View disputes that need Action Required, are Under Review, or have been Closed.
  • You will be notified if additional documentation is needed on a dispute that is Under Review (The dispute will then move back to Action Required).
• You can also filter disputes by Stage - Retrieval, Chargeback, Pre-Arbitration, Arbitration.